Guest Services

Good to know

When you are our guest here at the Riffelhaus 1853, we provide you with personal assistance for any of your questions. For the sake of simplicity, we have compiled information on some of the most important things. We are at your service at any time for any other questions you may have.

reception

Travel to Zermatt

Zermatt is a car-free village. Cars already start their holidays five kilometres away from Zermatt, at the car park in Täsch. From Täsch, the Matterhorn Gotthard Bahn ferries guests to Zermatt at 20-minute intervals. A taxi service is also available on request.

Train ride at 2,500 metres above sea level

Once you arrive at the Zermatt station, cross the Bahnhofstrasse and take the Gornergrat Bahn, which will bring you to the Riffelberg station, in the heart of the Alps at around 2,500 metres above sea level, in approximately 30 minutes. We are happy to help you transport your luggage from the station to the hotel. Please let us know the exact time of your arrival. The path from the railway station to the hotel is a wide, unpaved mountain path. In summer, it is possible for people with impaired mobility or wheelchair users to travel on, but it is somewhat difficult. In winter when it snows, however, the path is no longer wheelchair-accessible. Unfortunately we cannot offer special transport services.

Check-in / Check-out

Check-in is after 4 p.m. on the day of your arrival, and checkout is prior to 11 a.m. on the day of your departure.

Pets

Pets are permitted in the hotel at a cost of CHF 10.00 per night. Pets must always be accompanied by their owners.

Housekeeping

Housekeeping would be pleased to arrange transportation of your luggage from the Riffelberg train station to the hotel and back to the Riffelberg train station. We would be happy to provide you with cots or cribs, or to reserve a family room for you. The hotel offers laundry and room service.

Babysitting

Please contact our concierge for information and reservations.

Ski passes / Ski room

Ski passes may be purchased from the ticket office at the Gornergrat Bahn. You can store your equipment in the hotel’s ski room.

TV

Your room offers cable TV with some 50 channels from around the world.

Wireless Internet

Wireless Internet is available at no charge in all rooms and public areas of the hotel.

Rooms freshly renovated

Riffelhaus 1853 has been renovated in summer/autumn 2014. All rooms have been completely refurbished.