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Give the gift of time and leisure. The Riffelhaus is the best place for relaxation and literally offers something for everyone. You can also purchase our gift certificates at the last minute and print them out yourself.

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Guest Services

Good to know

When you are our guest here at the Riffelhaus 1853, we provide you with personal assistance for any of your questions. For the sake of simplicity, we have compiled information on some of the most important things. We are at your service at any time for any other questions you may have.

Reception, Hotel Riffelhaus, Zermatt

Travel to Zermatt

Zermatt is a car-free village. Cars already start their holidays five kilometres away from Zermatt, at the car park in Täsch. From Täsch, the Matterhorn Gotthard Railway runs in 20-minute intervals to Zermatt. A taxi service is also available on request.

From the international airports of Zurich-Kloten and Geneva you can also reach your destination in a few hours. After changing trains in Visp, you can reach Zermatt by the Matterhorn Gotthard Bahn in about 1 h 10 min.

Train ride at 2,500 metres above sea level

Once you arrive at the Zermatt station, cross the Bahnhofstrasse and take the Gornergrat Bahn, which will bring you to the Riffelberg station, in the heart of the Alps at around 2,500 metres above sea level, in approximately 30 minutes. We are happy to help you transport your luggage from the station to the hotel. Please let us know the exact time of your arrival. The path from the railway station to the hotel is a wide, unpaved mountain path. In summer, it is possible for people with impaired mobility or wheelchair users to travel on, but it is somewhat difficult. In winter when it snows, however, the path is no longer wheelchair-accessible. Unfortunately we cannot offer special transport services.
Please consult the timetable of the Gornergrat Bahn. Note: the last train to the hotel leaves at 7.24 p.m. (main season) or 6.24 p.m. (off-season). The first train to Zermatt leaves at 7.46 a.m. (main season) or 7.54 a.m. (off-season).

Check-in / Check-out

Check-in is after 3 p.m. on the day of your arrival, and checkout is prior to 11 a.m. on the day of your departure.

Seasonal and opening hours

All seasonal and opening hours of the Riffelhaus 1853 at a glance.


Pets are permitted in the hotel at a cost of CHF 25.00 per night. Pets must always be accompanied by their owners.


Housekeeping would be pleased to arrange transportation of your luggage from the Riffelberg train station to the hotel and back to the Riffelberg train station. We would be happy to provide you with cots or cribs, or to reserve a family room for you. The hotel offers laundry and room service.

Ski / Bike rental

The hotel does not offer ski and bike rental. In the village of Zermatt, however, there are numerous providers for ski and bike.

Ski passes / Ski room

Ski passes may be purchased from the ticket office at the Gornergrat Bahn. You can store your equipment in the hotel’s ski room.


Your room offers cable TV with some 50 channels from around the world.

Wireless Internet

Wireless Internet is available at no charge in all rooms and public areas of the hotel.

Rooms freshly renovated

Riffelhaus 1853 has been renovated in summer/autumn 2014. All rooms have been completely refurbished.